Support and Warranty Policy
There is a Company Policy of life-long Support for the ENAR and SCENAR devices. The Importer, Legal (ARTG) Sponsor and Distributor, Enlightened Therapies Pty Ltd, recognizes that your satisfaction as a device owner, therapist or user is critical to the success and acceptance of this new type of therapeutic medical modality.
In keeping with this understanding and commitment they undertake to supply
WARRANTY
1 year (12 months) replacement warranty (Not New for Old), after that, repairs at cost, with a loan device whilst yours is being repaired - or - After 12 months, you can buy a new replacement SCENAR at half the purchase price.
LOAN DEVICE
If your device is faulty, during the warranty period, you will receive a replacement loan device for the time your device is away being repaired.
REPLACEMENT DEVICE
If your device is faulty or worn out at any time in the future you may replace it for half the purchase price of the same model device.
HELPLINE
There is an ongoing toll-free help-line for any assistance you may require.
We are happy to respond to any questions on any related subject. Also should you wish to communicate with anybody about SCENAR, resources and assistance are available to you. We hope that all SCENAR users will become honorary SCENAR Ambassadors.
- Free Phone Aus 1300 305 107
- Free Phone NZ 1800 555
- Overseas Callers +61 2 8732 7400
- e-Mail info@enlightenedtherapies.com
ONLINE FORUM
SCENAR Owners can join the SCENAR Owners Online Website Forum
Here you can participate with other owners and therapists to discuss any relevant issues. Any particular treatment methods or protocols will also be supplied by Therapist Trainers. The Forum moderator will not allow any commercial interests to be aired on this site.
Enlightened Therapies Exceptional Service
Dear Paul,
I would like to thank you and your staff for you help and exceptional service when I found that my SCENAR was not working yesterday morning.
As a SCENAR practitioner I have become so heavily dependent on having a functioning device to treat my patients. After having reported my problem to Enlightened Therapies I am most grateful for the prompt response which resulted in a replacement SCENAR arriving at my clinic by 9:30am this morning. I had a very full day at the clinic today and my patients were most impressed that the excellent service of Enlightened Therapies enabled me to treat them with SCENAR today.
My faulty SCENAR was sent off to you this afternoon for repair.
Again, many thanks to you and the Enlightened Therapies team.
Sincerely,
Michael Butler, Adelaide
Address
Enlightened Therapies Pty Ltd
Suite 209, 43 Majors Bay Road
(Postal Address - PO Box 191)
Concord NSW Australia 2137
Phone:
+61 2 8732 7400
Fax:
+61 2 8765 8812
Toll Free Australia:
1300 305 107
Toll Free New Zealand:
0800 555 755
Links:
